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Gnitter

orders, Refund, and care Policy

Thank you for choosing gnitware by Gnitter.

Overview

Each item’s fiber is meticulously sourced upon design. Each garment is carefully handwoven and made with exceptional attention to quality and detail.

Due to the handmade nature of the products in limited quantities, all purchases are considered final. Returns and exchanges are not accepted.

I kindly request you to please review each product description, measurement submission, and color selection carefully before completing your purchase. If you have any questions before ordering, please contact me — I’m always willing to assist you in making the best choice.

returns & Refunds

To preserve the integrity of the handwoven collections, returns, exchanges, and refunds are not accepted for reasons including, but not limited to:

Change of mind
Incorrect size selection/measurement submission
Personal preference
Buyer’s remorse

Please purchase thoughtfully, as each order is created and fulfilled with care specifically for you.

damaged or incorrect orders

To help me resolve the matter promptly, include:

Your order number
Clear photographs of the item
Photos of the shipping packaging
A brief description of the issue

Once reviewed, the most appropriate resolution will be determined, which may include a replacement or another suitable remedy at my discretion.

order cancellations

Orders may be cancelled within 24 hours of purchase. After this period, production and fulfillment may have already begun, and cancellations can no longer be made.

production & shipping

Every garment is handwoven to order. Please allow 1-2 weeks for your piece to be carefully created before it is shipped. Once your order has been dispatched, standard shipping typically takes 3-7 business days, depending on your location.

You will receive a shipping confirmation and tracking information as soon as your order is on its way.

While I carefully prepare every package, delivery timelines are ultimately the responsibility of the shipping carrier. I am not responsible for shipping delays caused by the carrier, weather conditions, customs processing, lost or stolen packages after confirmed delivery, or incorrect shipping information provided at checkout.

My commitment

I am committed to creating timeless gnitware designed to be cherished for years to come. Your satisfaction is important to me, and if you experience an issue covered by this policy, I will work with you to reach a fair and appropriate resolution.

By placing your order with Gnitter, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Refund Policy.